Work

business & working

liberating meetings

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In meetings, bloody meetings I covered some common issues with how meetings are conducted and also provided some ways to address these. Another form is the silent meeting, put forth by David Gasca at Twitter and used at Amazon as well. These meetings are based on the common phenomena that most attendees do not read material in advance and that a slideshow is not the best way to convey complex information. Instead, a ‘table-read’ narrative of not more than 6 pages is presented at the meeting and attendees start by silently reading this document.

This type of silent meeting requires:

  1. An agenda — includes goals, non-goals, suggested timetable, & if a note-taker is needed.
  2. The ‘Table Read’ — the main source of discussion, commenting, & reflection.
  3. A facilitator to synthesize comments & lead discussions.
  4. Commenting silently & then reading others’ comments before engaging in discussion.

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hybrid sailors

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According to The Atlantic 2019-07, the US Navy has been piloting a new way of manning its Littoral Combat class ships, which are modular by design. The crew are all multi-purpose, with several roles onboard and always learning new tasks. They operate with one-fifth the crew size of a regular ship. Specialization is a thing of the past for these crews. One reason for this is that specialized knowledge has an increasingly shorter lifespan, so generalists who are good learners can make for a more flexible, or agile, crew. This approach also has its downsides, such as fewer redundant positions onboard to mitigate combat losses, and lack of deep knowledge for some complex problems.

The key question from the article is whether this is the way of the future. Is a neo-generalist a better fit for modern workplace conditions? It’s a good question that will only be answered with time.

“Minimal manning—and the evolution of the economy more generally—requires a different kind of worker, with not only different acquired skills but different inherent abilities. It has implications for the nature and utility of a college education, for the path of careers, for inequality and employability—even for the generational divide. And that’s to say nothing of its potential impact on product quality and worker safety, or on the nature of the satisfactions one might derive from work.”—The Atlantic

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sixteen years

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You load sixteen tons, what do you get?
Another day older and deeper in debt
Saint Peter, don’t you call me ’cause I can’t go
I owe my soul to the company store
— Sixteen Tons

Last week marked sixteen years as a freelancer. I was traveling and I don’t blog much when I am on the road. I focus on spending time with and talking to people. Home is where I reflect and write.

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narcissists at work

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The following series of tweets by @HoarseWisperer is an incredibly good examination of how people with narcissistic personality disorder (NPD) control those who work for them. I am sure many of us have witnessed similar behaviours in toxic workplaces. Naming and understanding these behaviours can help us deal with them. I have expanded some abbreviations and highlighted what I think is the key insight.

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meetings, bloody meetings

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My introduction to organizing meetings was in the military, where different types of meetings had standard structures. The Orders Format was something any officer could recite from memory. During officer training we were shown the 1976 John Cleese film, which was updated in 1993 — Meetings, Bloody Meetings. Cleese, a manager, is convicted in a dream of the following:

  1. Chairing without due thought & preparation.
  2. Failure to signal your intentions for the meeting.
  3. Negligent ordering of the agenda & criminal misallocation of time.
  4. Not being in full control of the discussion.

In conversations with friends and colleagues in many organizations over the years, it seems that not much has changed since the 1970’s. Now we can add in the standard conference call scenario of constant interruptions as people check in after the meeting has started and the chair starts all over again.

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workers are already mature

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“Growth is not linear and it doesn’t happen in discrete phases marked by convenient external characteristics” — which is why maturity models are wrong — according to Christiaan Verwijs, specifically looking at agile models.

“Of course, maturity models are meant to simplify the complexities of reality. But what is gained by squeezing such a messy, non-linear thing as the professional growth of individuals, teams, and organisations into an easily digestible model that allows us to feel like we’re making decisions based on something tangible? Oh, wait ….
Maturity models are the best friend of consultants. They are easy to understand and may seem very profound at first. It’s an easy way to make a good impression. This makes them excellent snack food for consultants, and for the organisations that are looking for easy answers to their complex problems.” —CV

Are maturity models useful? Is there a more useful model we could use?

“Remember that all models are wrong; the practical question is how wrong do they have to be to not be useful.” —George Box

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changing structures

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“For the first time since the industrial revolution, organizations are changing at a fundamental level. The change is very much a work in progress in most organizations. But we now have many examples of organizations that are fully functioning in an entirely new way — that is, new ideas about how the organization is designed, about how work gets done, how people relate to each other.” —Nancy Dixon

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working collaboratively and learning cooperatively

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Improving Organizational Performance

Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. For the past century, management has primarily focused on error reduction, with practices such as Six Sigma, especially in manufacturing.

“Fifty-eight of the top Fortune 200 companies bought into Six Sigma, attesting to the appeal of eliminating errors. The results of this ‘experiment’ were striking: 91 per cent of the Six Sigma companies failed to keep up with the S&P 500 because Six Sigma got in the way of innovation. It interfered with insights.” —Gary Klein

Learning and development (L&D) practices reflect this priority on error reduction. But knowledge work, especially creative work, is not mere production.

“Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce.

Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.” —Jay Cross (1944-2015)

Based on 120 case studies, Gary Klein identified five types of ‘triggers’ that produced insights.

  1. Contradictions
  2. Creative Desperation
  3. Connections
  4. Coincidences
  5. Curiosity

Most of these five triggers can be enhanced through informal and social learning, and the individual practice of personal knowledge mastery. Insights often come while working, resting, and playing — or even in the shower — but not while undergoing formal education or training.

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90% of everything is crap

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Currently, I have written 3,170 posts on this blog. I don’t have any surveillance technologies (analytics) here, so I don’t know how many people read my work, or how much they like it. I do use Feedly as my feed reader and subscribe to my own site, so I can ensure that the RSS feed is working. Feedly also gives me an idea of how popular a post is. The number [second column from left] represents some algorithm based on how much more popular a post is than the average one. I don’t know how they determine this.

Over the past 6 years that Feedly has been keeping track of my site I have written over 1,000 posts. Of these, only 13 have been wildly popular. Most of my posts have a popularity rating in the single digits. This aligns with Sturgeon’s Law — “90% of everything is crap”. It’s hard to write a great post every single day. But writing the not-so-good stuff prepares you for the odd good post.

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just checking the box

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Were the two recent crashes of Boeing 737 Max 8 aircraft a result of inadequate training, or design and safety flaws resulting from a lack of regulator oversight? I don’t know and I cannot speculate. However, I am interested in how training design decisions are made and what role Learning & Development (L&D) professionals play in the relationship between building aircraft and flying them. Is there something to learn here?

“The captain of a doomed Ethiopian Airlines flight did not practise on a new simulator for the Boeing 737 Max 8 before he died in a crash with 156 others, a pilot colleague said … The 737 Max 8 was introduced into commercial service in 2017, but pilots of older 737s were only required to have computer-based training to switch, according to Boeing, airlines, unions, and regulators.” —CBC 2019-03-21

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