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Many thanks to the E-learning Council, members and their readers for the vote of confidence :)
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Work is learning. Learning is the work.
Networked learning
What are knowledge workers? Are they a new breed or just a variation of the 20th century professional class? Neal Gorenflo, co-founder and publisher of Shareable Magazine, has identified (a very preliminary idea) a certain type of knowledge worker:
- Knowledge workers understand information as currency. Sharing is a core strategy for success even in a corporate context. This can bring knowledge workers to the commons.
- Their worldview is informed by systems thinking or is polyglot. It’s not informed by a single political ideology.
- They understand that influence depends on the ability to persuade, and that choice of language is important. They will not use political language that has been marginalized. They’re all in this sense salespeople.
- Knowledge workers can become moderate radicals, meaning they believe that fundamental change is needed but are politically a mixed bag, they borrow ideas from left and right, from religion, from science. And they have friends and relatives on both side of the political spectrum.
- They do not have stable identities or their identities are not wrapped up in a single belief system. They are always wondering who they are. This is a source of angst. But what they lack in identity, they make up for in opportunity. They have options.
My first reaction to this list was how obvious it is that these knowledge workers practice critical thinking; questioning all assumptions, including their own. These knowledge workers are united by networked and social learning and connected more so to the external environment than whatever internal team they happen to be working with. They have the long view, often unencumbered by dogma, but also short on quick, simple answers. They see the humour in H.L. Mencken’s comment that, “For every complex problem there is an answer that is clear, simple, and wrong.”
If this is the new knowledge worker, what could that mean for the 21st century workplace?
Simon Bostock referred me to this speech that Ben Hammersly gave to the UK’s Information Assurance Advisory Council. The main theme is how the ruling generation (Baby Boomers) are failing to understand how the Internet has changed EVERYTHING.
You’re all the same age, and upbringing, as the people that the digital generations are so upset with. Don’t take it personally, but your peers are the sorts of baby-boomers that have been entrusted with the future, while they are obviously so deeply confused by the present.
For example:
[Moores Law] This is all obvious for us, yes, but Truth Number One, is that anything that is dismissed on the grounds of the technology-not-being-good-enough-yet is going to happen. We have to tell people this.
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Fundamental Truth Number two is that the internet is the dominant platform for life in the 21st century.
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Indeed, a small part of the trigger for the London riots can be understood as the gap between the respect given to peoples’s opinions by the internet, and the complete disrespect given by the government and the ruling elites.
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The government, and the security industry, in this country and elsewhere, have spent the past ten years really blowing it. Time and time again there has been a demonstration of security theatre, or overreaction, or overstatement of the risks in hand. From liquids in airports to invading Iraq, no one believes this stuff any more.
Hammersly likens his role as “translator” between the ruling generation and the younger generations, and given his record, he seems to be doing this with a vengeance. I’m sure it will still take some time to get the message through.
Earlier this year I spoke to HR Executives and Chief Privacy Officers about social media, the most visible part of the world connected by the Internet. After one presentation it was clear that the group (all over 40) knew that things were changing but few understood what they could do within the context of their own organization. Or perhaps they had no real incentive to do so.
While people like Hammersly are needed as translators, we also need pathfinders to show concrete measures that can be taken by the pioneers. Using the tipping point metaphor, Mavens deeply understand the situation, Connectors are needed to get the word out and Salespeople have to convince those in control to take action. That means there’s work for many while we get to the critical mass where a networked way of working (e.g. wirearchy) living (e.g. Shareable) and learning (e.g. MOOC) become natural.
I define Personal Knowledge Management (PKM) as a set of processes, individually constructed, to help each of us make sense of our world, work more effectively and contribute to society. It’s sense making + getting things done.
George Siemens has made this rather succinct statement about knowledge:
When I externalize something, it’s information.
When someone connects it in some manner, it becomes knowledge.
Knowledge is essentially relatedness/connectedness.
PKM is about making connections, with ideas and with people.
As I keep developing my own processes and work with clients to promote a networked learning culture I look for clearer ways of describing what this PKM stuff is all about.
The image below is an attempt to state the Seek-Sense-Share framework as simply as possible.
To be effective networked learners, we need to seek information; pulling, instead of having it pushed to us by others. We can use human (e.g. Twitter) and mechanical (e.g. Google) filters to help us do this.
We connect to this information by making sense of it in a variety ways, such as validating it with our own experiences and observations (e.g. blogging). We have to be more than just information filters. Our experiences inform us and our environment gives us feedback. Making sense of the present prepares us for the future.
Sharing information about what we have learned by narrating our work (e.g. activity streams) and making it transparent (e.g. Intranets & Web) can create serendipitous network effects through social learning. As Hugh Macleod says, “The network is more powerful than the node”.
Rob Paterson writes at FastForward Blog on how the UK riots show us that everyone needs to be plugged into the Web to get things done; for good and for bad:
The Police and the community are learning also in real time how to help each other – by also using social media. Citizens are using Twitter and Facebook to help the police have better intelligence and the police are learning this week how best to respond and to monitor.
I noted in a post on Agility & Autonomy that a culture of perpetual Beta is critical. Perpetual Beta means we never get to the final release and that our learning will never stop. Agile organizations realize they will never reach some future point where everything stabilizes and they don’t need to learn or do anything new. Networks are in perpetual Beta too. Unlike hierarchies, they continuously change shape, size and composition. Our thinking needs to continuously change as well.
Euan Semple talks about the power the Web gives us:
This is why I am so passionate about the web and the ability it gives us, to quote David Weinberger, to “write ourselves into existence”, to see the world as made up of connected individuals with the ability to shape their shared future rather than as a mass or ideologically driven herd.
This is also why I feel so motivated to work with the large corporations and institutions that so dominate our modern world. If I can help any of the individuals who make up those organisations to feel a little bit more self aware, a little bit more capable, and a little bit more able to think for themselves and speak for themselves, and to do so as part of networks of others doing the same – then I will have done my job.
I’ve observed that one of the biggest hurdles facing organizations, and people working in them, is to stop thinking of hierarchies and start thinking of networks. Asking, “What do you do for a living?” shows hierarchical thinking, as does “What is your job title?”. Network-centric questions would be, “What is happening?” or “What are you learning?” or “Who are you learning from?”. No wonder Twitter asks, What’s happening?; Socialcast asks you to share something; Google+ prompts you to share what’s new and Yammer asks, What are you thinking about?
Both Rob and Euan posted their thoughts online today and I have woven them together with my own perspectives. My thinking is a product of my networks. Understanding networks, weaving networks and contributing to networks (the integration of learning & work) are now critical skills in all organizations. Like Euan, I am making progress one person at a time, and there has been progress. I hope it’s fast enough to deal with the increasing complexity and violence.
It’s about networks, stupid, or, as Searls & Weinberger conclude in World of Ends, “We have nothing to lose but our stupidity.
Powerful metaphors guide our collective thoughts. It took a long time to understand heliocentrism and then modern science even blasts that model apart somewhat. In spite of all our scientific knowledge, many people still believe in the geocentric model.
Metaphors that provide the common mental frameworks for our organizations are also powerful tools. For example, the company as a well-oiled machine conjures up a certain image. Today, more people are viewing the organization as a biological system, bringing new metaphors that can change the way we think, and act. The Socialcast blog has an infographic that shows what ants can teach the enterprise about teamwork starting with four challenges of distributed teams:
One answer is the concept of bioteams, with four key zones that should be supported by the organization.
“We are all leaders. We must keep one another informed in real time. We trust living systems to self-organize”; writes Jay Cross on bioteams. A self-organizing, living system versus a well-oiled machine: pick the company you would rather work for.
My experience with distributed teams confirms these four essential components. I would also add an essential ingredient that strengthens the bonds between these four components and that is trust. However, even with new frameworks and models, the hard work is in changing practice, as those persevering geocentrists show.
Nick Milton highlights an overview of knowledge management (KM) from Susan Camarena, CKO at the Federal Transit Authority, which includes:
How do we implement KM?
We already are doing it!
Everyone has their own KM program! Like:
- Saving numbers of the “right” person to call on an old, wrinkled and well used piece of paper.
- Reusing a memo that was approved as your template for the next memo to ensure it gets through.”
- Getting a movie recommendation – you trust their opinion and ensure you don’t waste your time!
However, an ad-hoc approach is not efficient
You don’t learn from what I (and others) know!!!
This is the root of personal knowledge management (PKM). With digital information overload, an ad hoc method is definitely not efficient but neither is a standardized method for everyone in the organization. I’ve described my own framework as well as those of others. Setting filters is a good first step, as Five Forms of Filtering by Tim Kastelle explains.
Some of us are naive in our filtering, just going with what we think is best. Others rely on experts but that is more and more inadequate in our increasingly complex world of expertise. We need to develop networks of expertise and regularly check them for diversity and signal vs noise. Relying on a single set of algorithms can be dangerous so we need to establish heuristics that foster more critical thinking. The way we become better knowledge managers ourselves is through practice because information is not enough, we need to learn from experience. PKM is a process to capture some of those experiences and learn through more structured sense-making and sharing.
The only knowledge that can be managed is our own.
So the social networking utopia is not coming, writes Mashable’s Chris Taylor on CNN. He cites one Dunbar number (now all the rage) and concludes:
Turns out we’re hardwired to get along best in tight groups of no more than 150, and have been since we were living on the African savannah. Armies take advantage of this hardwiring, as do the smartest corporations, not to mention wedding planners.
Dunbar’s research looked at relationships among primates and didn’t take into account loose ties or electronically mediated & enhanced communications. It is not a fair comparison. But Taylor’s words on Tribalism triggered an old connection for me:
A study released this month shows that digital tribalism is alive and well in the social network era. The tribes I’m talking about aren’t nations, corporations or sports teams, though clearly these brands all matter as much as they ever did.
I’m talking literally about tribes — as in the kind of village-sized small groups most of us lived among for nearly all of human history, right up until the 20th century. Small groups that we now seem to be organizing ourselves into again — virtually.
A few years ago I came across a framework of our four primary historical modes of organizing – Tribal; Institutional; Markets; Networks. The TIMN framework shows how we have evolved as a society. It has not been a clean progression from one mode to the next but rather the new form built-upon and changed the previous mode.
A key point of this framework is that Tribes exist within Institutions, Markets AND Networks. We never lose our affinity for community groups or family, but each mode brings new factors that influence our previous modes. So yes, tribalism is alive and well in online social networks. It’s just not the same tribalism of several hundred years ago.
We are in a transition from a market to network-dominated society, and according to David Ronfeldt, each transition has its hazards. While tribal societies may result in nepotism, networked societies can lead to deception, as Mashable itself has reported. It’s interesting that tribes of hackers are a potential counter to network deception.
Ronfeldt states that the initial tribal form informs the other modes and can have a profound influence as they evolve.
Balanced combination is apparently imperative: Each form (and its realm) builds on its predecessor(s). In the progression from T through T+I+M+N, the rise of a new form depends on the successes (and failures) achieved through the earlier forms. For a society to progress optimally through the addition of new forms, no single form should be allowed to dominate any other, and none should be suppressed or eliminated. A society’s potential to function well at a given stage, and to evolve to a higher level of complexity, depends on its ability to integrate these inherently contradictory forms into a well-functioning whole. A society can constrain its prospects for evolutionary growth by elevating a single form to primacy — as appears to be a tendency at times in market-mad America.
So tribes are not dead, and neither are institutions and markets, in a networked society. We need to understand all four modes as we make the current transition. Saying that tribes render social networks useless after 150 connections is a bit trite. The real work is in figuring out how best to create organizations, and societies, that balance combinations of all four modes, emphasize their bright sides and remain in perpetual Beta [what Ronfeldt calls incomplete adaptation].
The TIMN framework is very useful for having deeper conversations and increasing our understanding of what we’re going through as a society. It should be required reading for organizational leaders and politicians as well.
This month, The Learning Circuits blog asks how do we break down organizational walls when it comes to learning?
One way to look at this problem is to see what kind of work needs to get done in the organization. For example, if you are trying to balance the need to support complex work with innovation, as many knowledge-intensive companies are, then there are different needs to be simultaneously addressed. Complex work requires strong ties and high levels of trust to enable work teams to function. This often has to be done behind the firewall to protect competitive secrets. On the other hand, innovation needs loose ties and a wide network to get diverse points of view. This means working outside the firewall on the wide open Web.
Communities of Practice, supported by skilled community managers and appropriate knowledge-sharing tools can bridge these two areas. They can provide a lightly structured forum to bring outside ideas inside the organization, to multiple teams, while not detracting from the work being done in individual projects.
This is a follow-up from the Networked Learning (PKM) workshop I conducted for the iSchool Institute yesterday. Here are some of the resources I suggested prior to the course:
Network Learning: Working Smarter, an article I wrote for the Special Libraries Association last year.
Sense-making (shows types of sense-making activities)
Talking about PKM (from the professional KM community)
PKM in a Nutshell (includes many links for further exploration)
Critical thinking in the organization (looking at how PKM fits into the workplace)
PKM categorized posts on this blog & my social bookmarks tagged PKM.
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All the slides are now posted on my Slideshare account and can be downloaded. It was interesting that few people had heard about The Cluetrain Manifesto (1999) when I mentioned that Hyperlinks Subvert Hierarchy (#7).
I opened with a recent short video by Teemu Arina entitled Global, Local, Personal (2011)
We discussed Twitter for professional development and I suggested two weekly chats that might be of interest: #lrnchat & #KMers
Jane Hart hosts two communities, Social Learning (on Yammer) as well as Share and Learn (using the open source WPMU platform). More information and how to join these communities at C4LPT.
In the Share & Learn community, Jane is also hosting a thirty days to use social media to work and learn smarter program starting this Monday, 30 May. Join now.
I also showed a TED Talk by Eli Pariser called Beware of Online Filter Bubbles. This was a great introduction to information/source filters and I based part of the discussion on Tim Kastelle’s excellent post on Five Forms of Filtering.
I talked about my blog as home base for PKM and showed several other PKM processes.
One of the participants even set up a Yammer community on the spot and created a Twitter account. The Twitterers in the crowd included: @brentmack – @marcopolis – @elearningguy – @ruralibrarian
Discussions on what tools people use continued through our lunch and breaks. Evernote, a cross-platform tool to “remember everything” is quite popular.
As Marco Campana commented “If any of these tools don’t make your life easier, don’t use them.” – @hjarche Yup. #netlearn
If I’ve missed something or anybody has more questions or needs help, please contact me here, on Twitter, via email, Skype or send the Pony Express to Sackville (New Brunswick, not Nova Scotia).